Shipping & Refund Policy

Orders are reviewed and confirmed individually. After you place an order, we will contact you to confirm availability and arrange payment, typically within 24 hours. An order is not final until it is confirmed and payment is arranged. We reserve the right to refuse, cancel, or limit any order at our discretion.

Payment is made by a secure card invoice from our payment processor, Square, emailed to you after your order is placed. Card details are entered only on Square's invoice page, never on this site, and nothing is charged automatically: your order ships once the invoice is paid.

Pay in 2. Returning customers in good standing may split a card order of $200 or more into two payments on one Square invoice: the first half due within 3 days and the second half due 14 days after the order. The order ships once the first payment clears. Pay in 2 orders are charged at full price; discount codes and subscription pricing do not apply. Choosing Pay in 2 is an agreement to pay the second payment by its due date. If it is more than 7 days late, the account cannot place new orders until the balance is paid, and only one Pay in 2 balance may be open at a time.

Handling.Confirmed and paid orders are typically prepared for shipment within 1–3 business days.

Transit. Once shipped, delivery typically takes about 3 business days. We do not ship on weekends or public holidays, and carriers do not collect or deliver on those days.

Total.Most orders therefore arrive roughly 4–6 business days after payment is confirmed. These are estimates based on typical carrier performance, not guarantees; actual delivery depends on the carrier and destination.

Cost. Domestic shipping is a flat $9.99 per order, waived on orders of $200.00 or more before shipping. Local pickup, where arranged, is free. The shipping charge is shown as a separate line in your order total before you place the order.

Title and risk of loss pass to you when we deliver the package to the carrier. Tracking information, when available, is provided through your client portal and by email.

We currently ship within the United States only. You are responsible for providing an accurate shipping address; we are not responsible for delays or losses caused by incorrect address details.

You may request cancellation of an order at any time before it has shipped by contacting us. Once an order has shipped, it can no longer be canceled but may be subject to the return terms below.

Because of the nature of these products, we generally cannot accept returns of items once they have shipped, except where required by law or where an order arrives damaged, defective, or materially not as described.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order reference and a description (and photos, if applicable). If we verify the issue, we will, at our discretion, replace the item or refund the amount paid for the affected item.

Approved refunds are issued using the original payment method where practical. Cryptocurrency refunds are returned in the same asset to a wallet address you provide; because of exchange-rate movement, the refunded crypto amount corresponds to the U.S. dollar value paid.

If a package is returned to us as undeliverable or refused, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the product amount, less any shipping and handling costs already incurred.

Questions about shipping, cancellations, or refunds can be directed to support@savage-protocols.com or through your client portal.